-All Purchases above $200 gets Free Delivery
-Purchases below $200 are charged at a flat rate of $10 for any location in Singapore, except for Tuas, Army Camps and Sentosa as well as other hard to access areas and areas which require an entry fee. Additional delivery fees might be needed for exceptional locations.
Cancellation and Changes to Order by Customer
-Due to the perishable nature of our products, once order has been made, no cancellation is allowed. Cancellation might result in 100% of the order being charged.
-Changes in order should be made 48 Hours prior to delivery, as we deliver directly from our plantations. Please refer to our delivery process page for more information on this.
-Substitution might be made to ensure that your order reaches on time and in good conditions. While not normally practiced, due to extreme circumstances of i.e. fruit damage during delivery, we will substitute an element of similar or greater value.
-Items sold are not exchangeable nor refundable.
Problems with Order
If any problems are faced with your order, do contact us at firstname.lastname@example.org to let us know of your problem. Replacement and compensation will be made on a case-by-case basis. However, please make sure to contact us immediately when you receive your product, with a picture, as we cannot ascertain the validity of your claim if done after a length of time.
Refunds & Replacements
Due to our large volume of enquiries, please do allow us 3-5 working days to process your refund / replacement. We will always strive to maintain our great service by doing our best to do so within the same day. However, we have to ensure that no customer is left out.
Cancellation of Order by Durian Delivery Singapore
Durian Delivery Singapore reserves the right to cancel any order by giving advance notice. A full refund will be provided in such cases. This is due to our fruits at our plantation being subject to strict quality control, failing which we might have to cancel your order to ensure that you do not get a defective product. Please understand that all cancellations are made for the good of the customer.
No Local Pick-up
Durian Delivery Singapore packs their durians in an FDA approved establishment. However, please note that there is no option for local pick-up of items as of now.
Same Day Delivery / Express Delivery
Please also note that same day delivery / express delivery are liable to additional charges.