100% Free Durian Replacement Guarantee
If the durian you got were below your expectations, please let us know within 24 hours of receiving them and we’ll get you a delicious, high-quality replacement for FREE!
TO SUBMIT REPLACEMENT REQUEST, PLEASE LOGIN VIA MY ACCOUNT OPTION FROM MENU AND CLICK THE REPLACE BUTTON NEXT TO THE ORDER YOU WANT REPLACED. PLEASE UNDERSTAND YOU NEED TO SUBMIT REQUEST WITHIN 24 HOURS.
SUBMIT ALL THE INFORMATION REQUESTED. POST ASSESSMENT, OUR L2 SUPPORT WILL CONTACT YOU FOR CLARIFICATION OR REPLACE THE ORDER.
Please give us 12 – 48 hours (peak periods) to get back to you!
Seamless, Free Replacement
We pride ourselves in high quality durians every box we serve. However, if you encounter a sub-par box, we are more than happy to replace it for you. This way, you will always end up with a great box!
Hassle-Free Replacement Procedure
Fill in the durian replacement form at the top of this page
Include these details in your message:
1. Problem with order
2. How many packets were affected
