100% Money Back Guarantee (Bao Chi)
Money back guaranteed for unripe/sour/watery durians.
You can choose from either a full refund or durian replacement.
Our commitment to quality means that every order has our personal confidence in it being the freshest durians. If, for any reason you face problems with your order, you can let us know and we will do our best to fix it for you. We stand by the quality of our products very greatly.
For all problems, please forward an e-mail to our super-friendly customer service office Melissa at Melissa@duriandelivery.com.sg, or contact us at 93874394 immediately. Please remember to take a picture for verification purposes.
In your e-mail, please do your best to specify the following in order for us to help you better.
1. Order Number
2. Problem with order
3. How many packets were affected
4. Pictures of affected durians
If you’ve received a defective order, do not worry! We are here to help you and make sure that you get the service and quality that we are known for.
Once again, thank you for your support. Melissa at Melissa@duriandelivery.com.sg would be more than willing to help you with anything.